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Building upon his commitment to stellar customer service, Comptroller Peter Franchot has created a new agency unit dedicated to providing taxpayers with a high-level contact for tax issues that haven't been resolved adequately. The Ombudsman Office is under the supervision of the newly appointed Assistant Comptroller, Joseph Shapiro. He and his staff are dedicated to helping taxpayers navigate government channels and come to a swift resolution of their problems. The main contact for the Ombudsman Office is Karen Scheerer, a 30 year veteran of the office with an extraordinary working knowledge of the agency and a distinguished track record of success.
If you have a problem with the Comptroller's Office that you are unable to resolve through routine channels, the Comptroller's ombudsman may be able to help.
The ombudsman can:
- Respond to your inquiries about unresolved tax matters including mistakes made, undue delays, poor or misleading information or staff behavior;
- Ensure that the appropriate staff person reviews your complaints;
- Provide you with a written response about the Department's decision, if needed;
- Inform you of what action, if any, you should take to resolve the issue, and
- Assist you in understanding your rights and responsibilities under the Maryland Tax Statute.
The ombudsman cannot:
- Review complaints relating to tax policy or legislation
- Review matter that are before the courts
- Automatically stop legal action being taken by the Comptroller's Office to collect a liability
- Review complaints that other statutory bodies would deal with
Comptroller's Ombudsman: Karen Scheerer
Telephone number: 410-260-4020
Address: 80 Calvert Street, PO Box 466, Annapolis, MD 21404-0466